We know CPAP therapy is different for everyone, so we give you 60 nights to make sure your equipment works for you. All return windows count from your original ship date.
Exchange any complete mask or mask frame system once within 60 nights for a different size or a different mask, even if it’s been opened or worn. If the new mask costs less, we credit the difference; if it costs more, you pay the difference. Unopened masks can be returned for a refund or store credit. No restocking fee on masks. Please send masks back clean and complete.
Return your machine within 60 nights, even if opened or used, for a refund or 100% store credit. Refunds carry a 15% restocking fee, which we waive if you choose store credit. Limit one machine return per customer. Machines must come back in the original box with all parts (unit, humidifier tub, tubing, power supply, SD card and manuals). Missing parts are deducted at our replacement cost.
Cushions, headgear, frames, filters, tubing and accessories can be returned within 60 nights if still sealed. Once a package is opened, these items are final sale.
Not returnable: Home sleep tests, prescription and consultation services, gift cards, and financing interest.
Return shipping: You cover the cost of sending items back, and the shipping fee on your original order isn’t refunded. Replacement masks for exchanges ship to you free. Items that come back damaged, heavily worn or missing parts may be declined.
Email sleeptight@cpaprx.com with your order number, and we’ll email you an RMA. Ship your item within 10 business days to cpapRX, 120 Park Avenue, Suite 1, Beaver Dam, WI 53916. We process your refund, exchange or store credit within 10 business days of receiving your return.
If an out-of-warranty machine stops working properly, the manufacturer may still be able to repair it, though repair fees can apply. Questions? Reach us by Live Chat, email, or 833-216-2727.